1. About These Terms
1. These terms and conditions, including the details set out in the acceptance of your order (together the Contract) set out the terms on which you can purchase the goods (Goods) and services (Services) set out in the relevant order confirmation.
2. Please read these terms carefully. These terms tell you who we are and other important information. They describe how we sell our Goods and Services, set out your rights and responsibilities and tell you what to do if there is a problem. These terms also limit our liability.
3. Some of these terms only apply if you are purchasing Goods as a consumer. This means that you primarily use the Goods and Services for personal use (and will not use our Goods and Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.
4. Please note that we reserve the right to update, change or replace any part of these terms and conditions at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
5. We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our Privacy Policy at https://blockprintandstories.com/privacy-policy
6. These terms cover the terms and conditions if you purchase Goods and Services in one of our stores, over the phone, or at some other location arranged with you.
2. Who Are We?
1. We are Block Print & Stories, registered as a sole trader business.
2. We design our Goods in London in collaboration with artisan collectives in India and we are in the business of selling handmade home wear and apparel.
3. If you have any questions about this Contract, please contact a member of staff using the contact details below:
(a) Email: hello@blockprintandstories.com
3. Placing an Order
1. In order to engage us to provide our Goods and Services, please speak with one of our staff members, either in email or over the phone.
2. Where you purchase Goods, if we are not able to provide you with the Goods you have requested online, or if we have to order any Goods for you, you understand that we reserve the right to cancel the order at our discretion (for example, if we do not have stock to fulfil the order). If we are unable to fulfil the order, we will notify you as soon as possible and arrange a refund for any money paid in advance.
3. Where you purchase Services, we reserve the right to refuse to perform the Services for any reason (for example, due to lack of staff availability). If this happens will notify you as soon as possible and if you have paid for the Services in advance, we will arrange a refund to payment details you provided before.
4. If you have ordered any Goods and Services with us and you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
5. By placing an order, you confirm that you are an individual who is:
(a) at least 18 years old; and
(b) resident in the UK.
4. Description of Goods
1. Whilst we display the colours of the Goods, as accurately as possible, due to the nature of the Goods being handmade, there may be slight variations between any samples provided in store, in our marketing materials or on any product packaging.
2. Slight irregularity in pattern and colour will appear when Goods are handprinted or dyed using natural and/or azo-free dyes. This is due to the nature of small batch production and artisan handmade Goods. Naturally dyed Goods colour may fade over time.
3. If we make the Goods based on a description of any measurement provided by you, you are responsible for ensuring that information is correct.
4. All weights, sizes and measurements set out on our catalogues are as accurate as possible but there may be a small tolerance of up to 10%.
5. When providing our Goods to you:
5.1. we will provide our Goods to you in accordance with these Terms;
5.2. we will comply with all applicable laws;
5.3. our Goods will conform with the description set out in the order;
5.4. our Goods will be free from material defects;
5.5. our Goods will be of satisfactory quality.
5. Delivery of Goods
1. We will deliver your selected Goods to you according to your chosen delivery address.
2. The delivery charges will vary based on the weight of delivery.
3. While we make every effort to deliver our Goods to you on your chosen delivery date or as soon as reasonably possible and in any event within 30 days of accepting your order, time of delivery is not guaranteed.
6. Performance of the Services
1. We will perform the Services in accordance with the terms of this Contract.
2. The Services performed by us will conform to their description. This description will either be set out in our contract or, if required, (for example, where we need to provide a more detailed description) provided to you separately in writing.
3. We will provide the Services with reasonable care and skill.
4. If we have agreed to perform our Services to you based on information provided by you, you are responsible for ensuring that the information you provide is correct.
5. While we make every effort to perform our Services to you on the performance dates and times set out in the contract details or as soon as reasonably possible but the time of performance is not guaranteed.
6. Sometimes we are prevented from performing the Services because of something outside of our control. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, but not limited to, severe weather, accidents or unpredictable traffic delays).
7. If the Services are delayed because of something outside of our control by more than 14 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a [full refund OR refund of any advance payments made by you for any Services that have not yet been provided].
8. All warranties, representations, guarantees, conditions and terms, other than those expressly set out in this Contract whether express or implied by statute, common law, trade usage or otherwise and whether written or oral are hereby expressly excluded to the fullest extent permissible by law.
7. Price and Payment
1. The price for our Services will be shown when you proceed to payment. Where you are a consumer, the Price is inclusive of VAT. If you are a business customer, this is exclusive of VAT.
2. Prices for our Services may change at any time. This will not affect existing orders unless:
(a) the information you provided us in relation to your order was materially different from the information we required in order to provide the Services (for example, measurements, weights etc.)
(b) there has been an error regarding the pricing of any of our Services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order.
3. We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.
4. We accept the following credit cards and debit cards: Visa, Mastercard and Discover. You can also pay by PayPal and Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer.
5. We may agree to invoice you for the Price of the Services. We will charge 50% of the order cost at the time we accept your order. We will then invoice you for the remaining amount after we have completed the Services. Your invoice will be sent to the email address you provided when you placed your order and must be paid by you within 30 days of receipt.
6. Where you fail to pay our invoice in accordance with clause [X].5, we shall be entitled to:
(a) charge interest on any balance outstanding at the rate of 2% per year above the Bank of England’s base rate (or where the Bank of England’s base rate is less than 0%, interest shall be charged at 2% per year.
(b) suspend all or part of the Services until payment has been made in full.
8. Your Rights as a Consumer
1 This clause only applies where you purchase Goods from us as a consumer.
2. You have 7 days from the date of your order confirmation email to change your mind and cancel your order.
3. If you order any Services from us as part of our Products, we will not perform any Services during the 14-day cancellation period unless you request for us to do so when you place your order. We are under no obligation to accept your request.
4. If you request for us to start performing the Services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:
(a) you lose your right to cancel once the Services are fully performed and will not be entitled to a refund even if the cancellation period has not expired;
(b) if the Services have not been fully performed, you will be required to pay for the Services we provided up to the time that you told us that you want to cancel.
5. If you order any Goods from us as part of our Products, you have 7 days from the date of your order confirmation email to change your mind and cancel your order. This does not apply to perishable products, bespoke or personalised products, or any products that have a protective or hygiene seal (e.g. underwear, beauty products, pierced jewellery etc) if that seal has been broken.
6. To cancel your order, please email us at hello@blockprintandstories.com.
7. To help us process your cancellation more quickly, please have your order details ready or include it in the email.
8. We will issue your refund to the same payment method you used when you placed your order.
9. If you have already received your order, you must return the Goods to us within 14 days of telling us that you want to cancel your order. [Unless your Goods are faulty or misdescribed, you are responsible for the cost of returning the Goods to us OR We offer free returns].
10. For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
9. If the Products do Not Meet Their Descriptions
1. Where the Products do not meet their descriptions:
If you are a consumer:
2. The Goods that we provide to you as part of our Products must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our Contract with you.
3. During the expected lifespan of the Goods, you are entitled to the following:
(a) Up to 30 days: If your product is faulty, you can get an immediate refund.
(b) Up to 3 months: If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
(c) Up to 1 year: If the product does not last a reasonable length of time, you may be entitled to some money back.
4. If you have returned the Goods to us because they were faulty or misdescribed, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Goods.
5. If you are unhappy with any of the Services provided, please contact us as soon as reasonably possible. If the Services are not carried out with reasonable care and skill, you can ask us to repeat the Services or to fix it or get some money back if we cannot fix it.
6. If any of our Products do not meet the standards set out in this Contract, or are misdescribed, please contact us as soon as reasonably possible.
10. Your Obligations and Restrictions
1. You agree that:
1.1. you will provide complete and accurate information when placing an order;
1.2. you are responsible for making sure that the information you provide us in order to enable us to provide the Goods and Services is correct; and
1.3. you will comply with these terms, and any other documents referred to in it, when placing an order for Goods and Services.
2. In reading and accepting these terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us on our Contact Page for help or more information.
3. You shall, without limitation, and as we reasonably deem necessary and applicable to allow us to perform Services:
3.1. grant us access and provide us with access the Services Location, including any equipment, systems and facilities;
3.2. provide us with information, data and access to staff members;
3.3. make decisions that we reasonably request about the performance of the Services and provide us with instructions in a timely fashion.
4. You understand that we are not liable for any delay or failure to provide the Services which arises as a result of your failure to comply with this clause [X].
11. Your Intellectual Property Rights
1. You agree that we and our licensors own all intellectual property rights in the Goods and Services. This Contract does not grant you any rights to any intellectual property rights in the Goods and Services.
2. You must not use our copyright, trademarks or our tradenames on your website or in any marketing materials without our express written consent.
12. Term and Termination
1. Our contract shall start on the Commencement Date and shall go on until:
1.1. all Goods have been delivered as per the contract details; in which case the contract shall expire;
1.2. all Services have been provided as per the contract details and the Price for the Services has been paid in full, in which case the contract shall expire[, except in the case of re-occurring Services, which shall continue for the Performance Frequency noted in the contract details until];
(i) you provide the termination notice provided for in the contract details; or
(ii) any other right under this clause [X].1 is exercised.
1.3. you cancel the contract exercising your rights under clause [X) (Your rights as a Consumer);
1.4. the contract is terminated in accordance with clause [X] if the Products do not meet their descriptions; or
1.5. we exercise our right to end the contract under clause [X].
2. We may terminate any and all contracts we have with you at any time by contacting you in writing if:
2.1. you commit a serious breach of this Contract;
2.2. you do or take part in anything illegal when purchasing our Products; or
2.3. you fail to pay any amount due under this Contract.
If you are a business customer:
2.4. you are unable to pay your debts (within the meaning of section 123 of the Insolvency Act 1986) or you become insolvent or an order is made or a resolution passed for the administration, winding-up or dissolution of your business (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the assets of the other or the other enters into or proposes any composition or arrangement with your creditors generally or any analogous event occurs in any applicable jurisdiction; or
2.5. you cease or suspend, or threaten to cease or suspend, the carrying on of any part of your business.
3. You can cancel your order under clause [X] (Your rights as a Consumer)] or clause [X] (If the Products do not meet their descriptions).
4/ Our right to terminate does not affect any of your rights.
13. Feedback and Complaints
1. We welcome any feedback about our Goods and Services. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Goods and Services. If you have any comments, please submit them to hello@blockprintandstories.com and let us know.
2. If you do have any complaints, please submit them to hello@blockprintandstories.com and we will aim to deal with these swiftly.
14. General
1. Interpretation of the contract: In our contract:
1.1. a person means an individual, a firm or a company (whether or not having a separate legal identity from its members or owners);
1.2. clause, schedule and paragraph headings shall not affect the interpretation of the contract;
1.3. references to statutes, regulations or other legislation or enactments referenced herein shall be deemed to be references to that enactment as amended, supplemented, re-enacted or replaced from time to time;
1.4. the words include, including and similar words or expressions will not limit the meaning of the words that come before them;
1.5. reference to writing or written includes e-mail but not any other form of electronic communication; and
1.6. each of the parties shall be referred to as a party or together, the parties.
2. Costs: Each party is responsible for its legal and other costs in relation to the preparation and performance of the contract.
3. Survival of terms: The parties intend the following terms to survive termination: Clauses ["Price and payment"], ["Your rights as a Consumer"], ["If the Goods are faulty"], ["Our intellectual property rights"], ["Our liability to you"], ["Term and termination"], ["General"] and all clauses required for their interpretation.
4. Relationship of the parties: The parties are independent businesses and not partners, principal and agent, or employer and employee, or in any other relationship of trust to each other.
5. Third party rights: For the purposes of the Contracts (Rights of Third Parties) Act 1999, the contract is not intended to and does not give any person who is not a party to it any right to enforce any of its provisions. However, this does not affect any rights or remedy of such a person that exists or is available apart from that Act.
6. Assignment and other dealings: No party may assign, subcontract or encumber any right or obligation under the contract, in whole or in part, without the other party’s prior written consent or except as expressly permitted in the contract.
7. Entire Agreement: The contract, and any document referred to in it, contains the whole contract between the parties relating to its subject matter and supersedes any prior contract, representations or understandings between them unless expressly referred to in the contract. Each party acknowledges that it has not relied on, and will have no remedy in respect of, any representation (whether innocent or negligent) made but not covered in the contract. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.
8. Variation: No amendment or variation of the contract will be valid unless agreed in writing by an authorised signatory of each party.
9. Severability: If any clause in the contract (or part of a clause) is or becomes illegal, invalid or unenforceable under applicable law, but would be legal, valid and enforceable if the clause or some part of it was deleted or modified (or the duration of the relevant clause reduced), the relevant clause (or part of it) will apply with such deletion or modification as may be required to make it legal, valid and enforceable, and the parties will promptly and in good faith seek to negotiate a replacement provision consistent with the original intent of the contract as soon as possible.
10, Waiver: No delay, act or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
11. Notices: Notices under the contract must be in writing and sent to the other party's address, Letters sent in the United Kingdom will be deemed delivered 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered within 3 business days (excluding English Bank Holidays).
12. Counterparts: The contract may be signed in any number of counterparts and by the parties on separate counterparts, each of which when signed and dated will be an original, and such counterparts taken together will constitute one and the same contract. The contract may be signed electronically.
13. Governing law and jurisdiction: The contract is governed by the law of England and Wales. All disputes under the contract will be subject to the exclusive jurisdiction of the courts of England and Wales.